Privacy Policy for Web Genetic Counseling, LLC

Effective Date: May 1, 2025

Web Genetic Counseling, LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website and remote genetic counseling services.

We may collect the following types of information:
 

- Personal Information: Name, date of birth, address, phone number, email, and payment details.
- Health Information: Medical history, family history, genetic test results, and any other health-related data you provide during counseling sessions or intake via email, portal, or text.
- Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

We use your information to:
 

- Provide remote genetic counseling services;
- Communicate with you regarding appointments, results, and follow-ups;
- Improve our services and website functionality;
- Comply with legal and regulatory obligations, including HIPAA and New York State privacy laws such as the SHIELD Act.

We do not sell or rent your personal information. We may share your information with:
 

- Authorized Personnel: Licensed genetic counselors and support staff who are bound by confidentiality;
- Service Providers: Secure platforms for telehealth (Carepatron.com), billing (Stripe), or cloud storage (Microsoft OneDrive), which are contractually obligated to protect your data;
- Legal Authorities: When required by law, court order, or for public health reporting.

 

Web Genetic Counseling, LLC complies with the Health Insurance Portability and Accountability Act (HIPAA) and New York’s Stop Hacks and Improve Electronic Data Security (SHIELD) Act. Your Protected Health Information (PHI) is stored, transmitted, and handled according to strict security and privacy standards. We use HIPAA- and SHIELD-compliant platforms for all telehealth services and electronic communications.

If you are a resident of Connecticut, you may have additional rights under the Connecticut Data Privacy Act (CTDPA). Although our practice may not meet the formal threshold for mandatory compliance, we respect and honor the following rights as a best practice:
 

- The right to access your personal and health information;
- The right to correct inaccuracies in your personal information;
- The right to request deletion of your information;
- The right to obtain a copy of your data in a portable format;
- The right to opt out of the sale of personal data, targeted advertising, or profiling.
 

You may exercise these rights by contacting us at info@webgeneticcounseling.com.  We will verify your identity before fulfilling any request within 30 days.

We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information. These include:
 

- Encryption of data in transit and at rest;
- Secure telehealth platforms;
- Access controls and staff training.
- Compliance with New York State’s data breach notification requirements.

In the event of a data breach involving your personal or health information, Web Genetic Counseling will notify affected individuals and comply with all applicable federal and state laws, including:
 

- Providing notice to you without unreasonable delay and within 60 days of discovery of the breach;
- Notifying the Connecticut Attorney General if you are a resident of Connecticut;
- Providing at least 24 months of identity theft protection services if certain sensitive data, such as Social Security Numbers, are involved (for Connecticut residents);
- Taking immediate corrective and remedial measures to reduce further risk.
 

Our team has a breach response plan in place to ensure timely and responsible action.

You have the right to:
 

- Access or request a copy of your records;
- Correct or update your information;
- Request restrictions on how your information is used or shared;
- Withdraw consent where applicable.
 

To exercise these rights, please contact us at info@webgeneticcounseling.com

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

Our services are not intended for individuals under the age of 13 without parental or guardian consent. We do not knowingly collect information from anyone under 13.

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

If you have any questions or concerns about this Privacy Policy, please contact us at:
 

Web Genetic Counseling, LLC

PO Box 112

Easton, CT 06612
Email: info@webgeneticcounseling.com
Phone: 1-203-505-1255
Website: www.webgeneticcounseling.com

Last Edited: May 1, 2025